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Looking after your products

Caring for your candles and wax melts are important. Here are some tips on how to look after our products to ensure they look and work at their best, and more importantly, remain safe!

Candle Care Guide

  • Keep the candle wick trimmed to roughly 5mm. Long wicks can cause tall flames, sooting, smoking and overheating. Wait until the candle has fully cooled before trimming the wick for it's next use.
  • Light your candle in a well ventilated area, away from draughts, fans or anything flammable.
  • Do not burn your candle for more than 4 hours at a time, to ensure the glass does not get too hot.
  • It is important to stop burning your candle when there is 10mm of wax left at the bottom. If you burn beyond this, the wick may move off-centre which can cause uneven heat distribution in the glass and cause it to become incredibly hot, or worse, break.
  • We recommend burning your candle until the wax pool reaches the sides of the glass. Extinguishing your candle before this time can cause 'tunnelling', which is where wax builds up on the sides of the glass. This can reduce burn time, and can cause the wick to not light or drown.


  • Wax Melt Care Guide

  • ALWAYS burn within sight and keep away from things that can catch fire.
  • Keep away from children and pets.
  • Remove wrapper and labels before use.
  • Use ONLY in warmers designed for wax melts.
  • NEVER add water or cover pot.


  • Candle lit warmers
  • DO NOT use multiple tealights in one warmer.
  • ONLY use one 2 or 4 hour tealight at one time.
  • Use an unscented tea light in a well vented warmer.
  • Keep tealight wick trimmed and do not allow flame to touch the underside of melt pot.


  • Electric warmers
  • Use only UL listed pot designed for wax.
  • Never heat on stove or other non approved appliance.
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